ORVELINA All English Content

Our Story
A considered approach to the spaces we call home

Last Updated: October 14, 2026
Effective Date: October 14, 2026

ORVELINA™ is owned and operated by Zhengzhou Yuzhong Technology Co, Ltd.
Owner: he hangbing
Website: osdjr.com
Customer Support Email: service@osdjr.com
Telephone: +86 13676985641
Business Address: Room 1405, Unit 2, Building 32, Longyuan Jiayuan, No. 50 LongyuanWest Seventh Street, Zhengdong Area (Zhengzhou), Henan FreeTrade Zone
Country: China

## A home shaped by your own taste
A room becomes personal through the details you choose to live with. A welcoming corner, a balanced arrangement, or an object with an interesting silhouette can change how a familiar space feels. ORVELINA™ takes its direction from these everyday choices.
Our point of view brings together decorative character and practical consideration. We want our store to help you explore pieces that suit your surroundings, your routines, and the atmosphere you want to create.
## Room for individual expression
We appreciate interiors that feel collected over time. Rather than asking every room to follow one look, we encourage you to consider shape, proportion, colour, texture, and the way an object sits alongside what you already own.
Start with the purpose of a space. Consider its natural light, available surface area, and the pieces you enjoy most. Then choose additions that feel appropriate to that setting.
## Details before decisions
A product photograph offers inspiration; the description provides the information needed to make a choice. Before purchasing, please review the selected variant, measurements, materials, included components, and care guidance on the individual listing.
Photographic props are not included unless the listing expressly says otherwise. If an important detail is unclear, contact us before ordering. We would rather help you make an informed decision than leave you guessing about suitability.
## The business behind the brand
ORVELINA™ is owned and operated by Zhengzhou Yuzhong Technology Co, Ltd. The company operates osdjr.com and handles the store's order-related customer service. Our owner is he hangbing, and our published business address is in Henan, China.
The business address identifies our operator. It is not an automatic return destination or a statement that every parcel is dispatched from that address.
## Support throughout your purchase
Clear communication should continue after checkout. Our Shipping Policy explains preparation and delivery estimates. Our Returns & Refunds page explains the 30-day return process, return-cost responsibilities, and refund timing.
For help choosing an item or resolving an order issue, email service@osdjr.com. We welcome questions about the details that matter to your purchase.

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Contact & Customer Care
One place for product questions and order support

Last Updated: October 14, 2026
Effective Date: October 14, 2026

## How to reach us
Email: service@osdjr.com
Telephone: +86 13676985641
Website: https://osdjr.com
Email is the preferred channel for order enquiries because it lets you include the order reference, relevant details, and supporting images. You may send a message at any time; this does not mean live assistance is available around the clock.
## Tell us what you need
For an existing order, include the order number, the email address used at checkout, and a short description of the issue. If you are asking about a particular product, include its name, selected option, or page link.
For damage, an incorrect item, or missing components, photographs of the product, packaging, and shipping label can help us review the matter. We will consider reasonable alternative information if photographs are unavailable.
Do not email full payment-card numbers, security codes, banking passwords, or identity documents unless a specific lawful verification request has been explained through an appropriate secure channel.
## Order updates and cancellations
Contact us promptly if you need to change an address, item, or quantity, or cancel an order. We will check whether the request can be completed before dispatch. Cancellation is available for orders that have not been dispatched; an amendment may require cancellation and a new order if the original order cannot be edited.
After dispatch, eligible returns follow the Returns & Refunds policy. Statutory cancellation rights remain unaffected.
## Delivery and missing parcels
If a delivery estimate has passed, tracking has stopped updating for an extended period, or a parcel cannot be found despite a delivered scan, send us the order number and tracking reference. We will investigate and work toward an appropriate resolution.
A delivered scan does not, by itself, end our review of a missing-parcel report.
## Returning an item
Please contact us before arranging a return. We will provide the return destination and instructions for the particular order. Do not send parcels to the published business address unless we expressly instruct you to do so.
Your statutory right to communicate a withdrawal or make a valid consumer claim does not depend on receiving our permission.
## Business correspondence
Legal Company Name: Zhengzhou Yuzhong Technology Co, Ltd.
Brand / Trademark: ORVELINA™
Owner: he hangbing
Business Address: Room 1405, Unit 2, Building 32, Longyuan Jiayuan, No. 50 LongyuanWest Seventh Street, Zhengdong Area (Zhengzhou), Henan FreeTrade Zone
Country: China
Please use the email address above for order support. Postal correspondence to the business address is separate from the product-return process.

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Shopping Questions
Useful answers from checkout to aftercare

Last Updated: October 14, 2026
Effective Date: October 14, 2026

## Who operates this store?
ORVELINA™ is owned and operated by Zhengzhou Yuzhong Technology Co, Ltd., with he hangbing as the owner. Our website is osdjr.com. You can contact us at service@osdjr.com or +86 13676985641.
## How do I place an order?
Open a product listing, review its details, choose the available options and quantity, and add the item to your cart. At checkout, enter your contact and delivery information, select an available payment method, and review the complete total before confirming payment.
## Which payment methods can I use?
Use the methods displayed in checkout for your order. Card brands, digital wallets, and third-party payment options are available only when shown there. Do not assume a particular payment method is supported because it appears in an older advertisement.
## What currency will I pay in?
Our standard transaction currency is USD. Review the currency and amount shown at checkout before authorizing payment. Your payment provider may charge conversion or international transaction fees if your account uses another currency.
## How do discount codes work?
Enter an eligible code in the discount field, if available, and check that the reduction appears before paying. Promotions apply according to their stated conditions and cannot necessarily be combined.
## When will my order ship?
Standard processing takes 2–5 business days after payment confirmation. This is preparation time before dispatch and is separate from carrier transit time. If we cannot meet the stated dispatch period, we will contact you about the delay and your cancellation or refund options.
## What does shipping cost?
Standard shipping is US$6.99 per order to supported destinations. Any valid shipping discount must be shown before payment. Splitting an order into separate parcels does not create an additional shipping charge.
## How long does delivery take?
After dispatch, estimated transit is 8–14 business days to the United States; 10–16 business days to Canada, the United Kingdom, and Australia; and 14–21 business days to other supported international destinations. Add the separate 2–5 business day processing period when planning for arrival.
## Where will my order come from?
Depending on stock and destination, an order may be fulfilled through our own or partner facilities, including facilities outside your country. We do not promise domestic dispatch. Some orders travel in more than one parcel.
## How can I track my parcel?
We email tracking information after dispatch. The first carrier event may take 1–3 business days to appear. Open the carrier link provided in the shipment email, or contact us if you need help locating the reference.
## Can I change or cancel an order?
Email us promptly with your order number. Undispatched orders can be cancelled without a cancellation fee. Changes depend on whether the order can still be edited; we may help you cancel and reorder. After dispatch, eligible returns and any applicable statutory withdrawal rights remain available.
## What if an item arrives damaged, incorrect, or incomplete?
Contact service@osdjr.com as soon as reasonably possible. Include your order number and details of the issue. We will investigate and provide an appropriate remedy without additional cost when the problem is attributable to us. There is no automatic 72-hour cutoff that removes valid consumer rights.
## Do you accept returns?
Request an eligible change-of-mind return within 30 calendar days after delivery. Items must meet the conditions in our Returns & Refunds policy. Contact us for the correct return address before shipping anything back.
## Who pays return postage?
You pay return postage for a change-of-mind return. We cover reasonable necessary return costs for an item that arrives damaged, defective, incorrect, or materially different from its description when the problem is attributable to us. Please contact us to arrange the appropriate return solution.
## When will a refund be issued?
Approved standard-return refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. Approved pre-dispatch cancellation refunds are issued within 5 business days. Shorter mandatory legal deadlines take priority.
## Will customs charges apply?
Depending on the destination, import duties, taxes, or carrier clearance charges may apply. Charges collected at checkout are shown there. Where legally applicable, charges not collected at checkout may be payable by the recipient. We do not charge the same collected tax twice.
## Where can I find the full rules?
Use the Shipping Policy, Returns & Refunds, Payment Information, Privacy Notice, Purchase Terms & Conditions, Store Service Terms, and Website Terms of Use linked below. Contact us if a detail affecting your order needs clarification.

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Payment Information
Review your total and choose an available payment option

Last Updated: October 14, 2026
Effective Date: October 14, 2026

## Available ways to pay
Payment options appear in checkout and may vary by destination, payment provider, or transaction eligibility. We accept an option only when it is displayed for your order. A card, wallet, or payment service mentioned elsewhere is not a promise that it is available for every purchase.
If PayPal is displayed and selected, you will continue through its payment flow. Guest card payment is available only if PayPal offers it for that transaction. Any separate agreement with a payment provider remains subject to that provider's terms.
## Currency and charges
Our standard transaction currency is USD. Before paying, review the displayed currency, product prices, selected quantities, discounts, shipping, any taxes collected by us, and the final total.
Standard shipping is US$6.99 per order to supported destinations. Any valid shipping promotion must be visible before payment. Import charges not collected at checkout are addressed in our Shipping Policy.
Your bank or payment provider may apply an exchange rate, foreign-transaction fee, or other charge. Such provider charges are separate from the amount charged by our store.
## Payment confirmation
Orders proceed after payment has been authorized or confirmed and any reasonable security checks have been completed. An order email records receipt of your order; a separate dispatch email confirms shipment.
If payment succeeds but you do not receive a confirmation, check spam folders and contact service@osdjr.com with the purchase email, approximate payment time, and any order reference. Do not place repeated orders merely because a confirmation email is delayed.
## Declined or pending payments
Check the billing address, card details, available funds, and any authentication request from your issuer. For a pending authorization, your provider can explain when an unused hold will be released.
If you suspect a duplicate completed charge, contact us so we can review the order and payment records. A temporary authorization is not always a second completed payment.
## Handling payment information
Payment credentials are entered through the payment services offered at checkout. We do not ask you to send full card details or banking passwords by email. Payment providers process payment credentials under their own privacy and security arrangements.
Our order records may include payment status, transaction identifiers, and limited payment-method details needed to reconcile orders and refunds. No online payment system can be described as completely free of risk.
## Cancellations and refunds
An undispatched order may be cancelled without a cancellation fee. Approved pre-dispatch cancellation refunds are issued to the original payment method within 5 business days.
For an approved standard return, we issue the refund within 5–10 business days after receipt and inspection of the returned goods. Bank posting time can vary; statutory refund deadlines take priority. We do not require you to accept store credit instead of a refund to which you are entitled.
If the original payment method is unavailable, we will agree an appropriate lawful alternative after necessary verification. We will never ask you to pay a separate release fee to receive an approved refund.

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Privacy Notice
How information is handled when you browse and shop

Last Updated: October 14, 2026
Effective Date: October 14, 2026

## The organisation responsible
Zhengzhou Yuzhong Technology Co, Ltd. operates osdjr.com under the ORVELINA™ brand and is responsible for the personal information described in this notice. For privacy questions or requests, email service@osdjr.com or write to the business address displayed above.
This notice covers our store, order communications, and customer support. Independent payment providers and other third parties may also process information under their own notices when you interact with their services.
## Information you provide
We collect contact and delivery details needed for a purchase, such as name, email, telephone number, billing address, and shipping address. We also receive order contents, selected options, transaction status, and correspondence concerning an order.
If you subscribe to marketing, submit a review, or contact customer care, we receive the information you choose to provide. Avoid sending information that is unnecessary for your request, especially sensitive identity, health, or financial information.
## Information from using the store
Our website and service providers may receive IP address, browser and device information, approximate location derived from the IP address, visited pages, referral information, cart activity, and technical logs.
Cookies and similar technologies support functions such as keeping cart contents, maintaining sessions, preventing fraud, and remembering choices. Where optional analytics or advertising technologies are used, those technologies can also record interactions and online identifiers, subject to applicable consent and opt-out requirements.
## Purposes and legal grounds
We use information to process payments and purchases, arrange delivery, communicate about orders, manage returns, and answer enquiries. Where applicable, the legal basis is taking requested steps before a contract or performing that contract.
We also keep required transaction records, respond to valid legal requests, and meet tax or other legal duties. Fraud prevention, system security, and proportionate service administration may rely on legitimate interests where permitted, taking account of individual rights.
Marketing and optional tracking rely on consent where required. You may withdraw consent without affecting processing that lawfully occurred before withdrawal. Choosing not to receive marketing does not prevent essential order communications.
## Who may receive information
We disclose relevant information to ecommerce and hosting providers, payment processors, fulfilment partners, carriers, customer-support providers, and professional advisers where needed for the purposes described here.
Where enabled, analytics and advertising partners may receive online identifiers and interaction data. Information may also be disclosed to authorities when legally required, to protect lawful rights, or in connection with a business reorganisation subject to appropriate safeguards.
We do not describe all advertising disclosures as outside privacy law merely because no money changes hands. Where a disclosure constitutes a sale, sharing, or targeted advertising under applicable law, the associated consent or opt-out rules apply.
## Cookies and advertising choices
Necessary technologies support core store functions. Optional analytics and advertising technologies must be handled according to applicable law. Use any cookie or privacy controls presented on the site to make or change your choices, or contact us for assistance.
Browser controls can delete or block cookies, although this may affect cart or checkout functions. Where legally required, recognised opt-out preference signals, including Global Privacy Control, must be honoured. A general Do Not Track setting is not necessarily the same as a legally recognised opt-out signal.
Marketing emails include an unsubscribe method. You can also email service@osdjr.com to stop promotional emails. Unsubscribing does not stop transaction, safety, or other necessary service messages.
## International processing and retention
Our operator is based in China, and service providers may process information in other countries. Applicable safeguards for international transfers will be used where required, such as recognised contractual safeguards or another permitted transfer mechanism. Contact us for relevant information about a transfer affecting your data.
We retain information for as long as reasonably necessary for the stated purposes, including completing orders, handling disputes, preventing fraud, and satisfying legal recordkeeping duties. Retention depends on the type of record and applicable obligations; information is deleted or de-identified when no longer required.
## Your privacy rights
Depending on your location and the law that applies, you may have rights to access, correct, delete, or obtain a copy of information; restrict or object to processing; withdraw consent; or opt out of sale, sharing, or targeted advertising. Some laws also provide a right to appeal a denied request or complain to a supervisory authority.
Send a request to service@osdjr.com describing the right you wish to exercise. We may seek proportionate verification before disclosing or changing personal information. Authorised agents may submit requests with suitable evidence of authority where permitted. We will respond within applicable legal time limits and explain any lawful exception or refusal. We do not retaliate against you for exercising a protected privacy right.
## Security and incidents
We use reasonable administrative, technical, and organisational measures intended to protect information. No method of transmission or storage guarantees complete security.
If an incident triggers a legal notification obligation, we will notify the relevant authority or affected individuals within the time and in the manner required by applicable law. We do not substitute a fixed seven-business-day promise for shorter legal deadlines.
## Children and external links
Our store is intended for general consumer shopping and is not directed to children under 13. Where local law requires a higher age or parental permission for a particular activity, that requirement applies. Contact us if you believe a child has provided information in circumstances that require its removal.
External websites have their own privacy practices. Review their notices before sharing information with them.
## Changes to this notice
We may revise this notice to reflect changes in processing, services, or applicable requirements. The date at the top identifies the current version. Where legally required, we will provide additional notice or obtain consent before a material change takes effect.

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Returns & Refunds
A clear route from a return request to a resolution

Last Updated: October 14, 2026
Effective Date: October 14, 2026

## Our 30-day return option
You may request a change-of-mind return for an eligible item within 30 calendar days after delivery. Send your request before the end of that period. This voluntary policy is additional to, and does not replace, mandatory rights for withdrawal, faulty goods, or other consumer claims.
For an ordinary change-of-mind return, the item must be unused, unwashed, unaltered, and in its original condition, with included parts and accessories. Please keep the original packaging where available and provide an order number or other reasonable proof of purchase.
Statutory withdrawal rights can allow handling needed to inspect an item; the stricter unused condition of our voluntary policy does not override those rights.
## Start with customer care
Email service@osdjr.com with your order number, the item and option concerned, and whether you are requesting a return because you changed your mind or because there is a problem. A reason is helpful for voluntary returns but is not required when exercising an applicable no-reason statutory withdrawal right.
For a product problem, describe the issue and include relevant photographs where reasonably available. We will review the request and send the appropriate return address, reference, and instructions. We will not use a request for additional information to prevent a valid claim.
## Send to the correct destination
The return-processing location may differ from our legal business address and may be outside your country. Do not send returns to the published business address unless we direct you there. If the destination materially affects return cost, ask us before purchasing so you can make an informed decision.
After receiving instructions, dispatch a voluntary return within 14 calendar days unless we agree otherwise. Package it securely and keep proof of dispatch. Where a statutory deadline applies, that deadline controls.
Parcels sent without contacting us first or to the wrong address may be difficult to identify and process. Prior authorisation is an administrative step for voluntary returns; it does not remove a valid statutory withdrawal or defective-product claim.
## Who pays the return cost?
For a change-of-mind return, you pay the direct return postage. We do not charge a restocking fee. We will explain any available label and its cost before you agree to use it; a free label is not automatically included for a preference-based return.
If an item arrives damaged, defective, incorrect, or materially different from its description because of a problem attributable to us, we cover reasonable necessary return costs and provide an appropriate repair, replacement, refund, or other lawful remedy without additional cost to you. Contact us first so we can arrange the solution and avoid unnecessary expense.
## Items with special conditions
A clearly personalised or made-to-order item may be excluded from a change-of-mind return only where the restriction is clearly disclosed before purchase and legally permitted. Selecting a standard listed colour or size does not automatically make an item personalised.
Discounted items are not automatically excluded. Damage caused by misuse, unauthorised alteration, or failure to follow appropriate care instructions is not a manufacturing defect. Restrictions on voluntary returns never remove non-excludable rights relating to faulty or misdescribed goods.
## Damaged items and missing contents
Inspect the parcel when reasonably possible and contact us promptly if something is wrong. Keep relevant packaging while we assess the issue. A report made more than 72 hours after delivery is not automatically rejected, and failure to provide a particular photograph does not by itself eliminate a valid legal claim.
## Inspection and refunds
For a standard voluntary return, we inspect the goods and notify you of approval or explain any proposed refusal or adjustment. Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection, without unnecessary delay.
The refund covers the eligible returned product price actually paid. Original outbound shipping is not normally refunded for a voluntary change-of-mind return outside statutory rights. Where the issue is attributable to us, we refund applicable shipping costs as required for an appropriate remedy. We explain any lawful adjustment before finalising it.
A bank or payment provider may need additional time to display the credit. Contact us if a refund has not appeared 15 business days after we confirm it was issued. Shorter statutory deadlines always take priority over these standard timings.
## Exchanges and pre-dispatch cancellations
Contact us to discuss an exchange. Where a direct exchange is unavailable, return the eligible item and place a separate order for the preferred option. A replacement order is subject to current availability and price.
Undispatched orders can be cancelled without a cancellation fee. Approved cancellation refunds are issued to the original payment method within 5 business days. After dispatch, follow the return procedure or exercise any applicable statutory withdrawal right.
## EU and UK statutory withdrawal
Where EU or UK distance-selling withdrawal rights apply to an eligible purchase, you may notify us of withdrawal within 14 calendar days after delivery without providing a reason, subject to lawful exceptions. A clear email statement is sufficient; the model notice below is optional. Any mandatory online withdrawal facility must also remain available where the applicable law requires one.
After giving notice, send the goods back within the applicable 14-day return period. You pay direct return costs only where you were informed of that responsibility before purchase and the law permits it. You may inspect goods as you would reasonably do in a shop; any deduction for additional handling must be lawful and justified.
We reimburse the amounts required by law, including the least expensive standard outbound delivery for an entire withdrawn order, within 14 calendar days of receiving your withdrawal notice. Where legally permitted, we may withhold reimbursement until the goods are received or you provide evidence of return, whichever happens first. Extra costs for a delivery option above the least expensive standard service need not be refunded where the law permits that exclusion.
A longer mandatory period or other stronger local right takes priority. Product-conformity and defective-goods rights remain separate from the cooling-off period.
## Optional withdrawal notice
To: Zhengzhou Yuzhong Technology Co, Ltd., operating ORVELINA™, service@osdjr.com, at the business address displayed above.
You may email a statement identifying the order, the goods you wish to withdraw from, the order and delivery dates if known, your name, your address, and the date of your notice. Clearly state that you are withdrawing from the purchase contract. A signature is needed only if required for a paper notice.

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Shipping & Delivery
Know the preparation time, transit estimate, and delivery process

Last Updated: October 14, 2026
Effective Date: October 14, 2026

## Destinations and standard shipping
We accept orders for destinations supported by our checkout. A listed transit region does not guarantee delivery to every address in that region. If an address cannot be served after an order has been paid, we will contact you and refund the unfulfillable order rather than charge an undisclosed delivery surcharge.
Standard shipping is US$6.99 per order to supported destinations. The charge appears before payment. Any valid shipping promotion must be disclosed and reflected before you submit the order. We do not add extra postage simply because we split an order into separate parcels.
## Preparation before dispatch
Standard processing takes 2–5 business days after payment confirmation. This covers order review, preparation, and packing before the parcel enters the carrier network. Processing time is separate from transit time.
Business days exclude weekends and applicable public holidays. If a product has a different production or dispatch period, it must be clearly agreed before purchase. We will not silently extend the normal dispatch period because an order was placed during a sale.
If we cannot dispatch within the stated period, we will inform you of the revised estimate and offer the cancellation and refund choices required by applicable law. We obtain agreement to a delay where required.
## Estimated transit after dispatch
| Destination | Estimated carrier transit | Typical processing plus transit |
| United States | 8–14 business days | 10–19 business days |
| Canada | 10–16 business days | 12–21 business days |
| United Kingdom | 10–16 business days | 12–21 business days |
| Australia | 10–16 business days | 12–21 business days |
| Other supported international destinations | 14–21 business days | 16–26 business days |
These are estimates, not guaranteed arrival dates. Customs checks, remote-area service, public holidays, severe weather, and transport disruption can affect arrival. A delay does not remove your right to contact us or exercise an applicable cancellation or refund remedy.
## Fulfilment locations and split parcels
Orders may be dispatched from our own or partner fulfilment facilities depending on stock, destination, and the product. These facilities may be outside your country; we do not represent that all orders are shipped locally.
Our published Henan, China business address identifies our legal operator and is not a promise that each parcel originates there. Contact us before purchase if the dispatch country is important to your decision.
An order may arrive in separate parcels with different tracking references and delivery dates. We will provide available shipment information so you can identify which items are in transit.
## Tracking updates
After dispatch, we send shipment information to the email used for the order. The first carrier scan may take 1–3 business days to appear. A tracking number being created is not by itself proof that the carrier has collected the parcel.
If tracking remains inactive after that initial period, stops updating for an extended period, or the delivery estimate passes, contact service@osdjr.com with the order and tracking numbers. We will investigate with the fulfilment or carrier partner.
## Customs, duties, and taxes
International orders may attract import duties, taxes, or clearance charges under destination rules. Any amount collected by us is shown before payment. If a charge is not collected at checkout and local law makes it payable by the recipient, the carrier or customs authority may request it separately.
We do not set government import charges or promise that every parcel qualifies for tax-free entry. We do not ask you to pay the same tax twice when it has already been properly collected. Contact us if you believe a charge duplicates an amount on your order.
## Address changes and failed delivery
Check the full delivery address before paying. Email us promptly if a correction is needed. An undispatched order may be cancelled without a cancellation fee; an address amendment depends on whether the order can still be edited.
After dispatch, a carrier redirect may not be available. If a parcel is returned because of an address error, refusal, or missed collection, we will explain the available reshipment or refund options and any reasonable, legally recoverable actual costs before seeking payment. There is no automatic forfeiture of the entire purchase price.
## Damage, loss, and delivered scans
If a parcel is damaged or contents are missing, contact us promptly with reasonable supporting details. We will review the issue and provide the appropriate remedy without additional cost where the problem is attributable to us.
For a parcel marked delivered but not found, check the delivery area, mailbox, reception desk, household members, and carrier delivery record. Contact us if it remains missing. A delivered scan alone is not an automatic reason to deny assistance.
We remain responsible for our delivery obligations under applicable law; handing a parcel to a carrier does not automatically transfer all risk to you. If an order is confirmed lost or otherwise qualifies for a delivery remedy, we will arrange an appropriate replacement or refund. You are not required to resolve our carrier claim before exercising your legal rights.

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Store Service Terms
How we handle orders and support requests

Last Updated: October 14, 2026
Effective Date: October 14, 2026

## Scope of these service terms
These terms explain the store services provided by Zhengzhou Yuzhong Technology Co, Ltd. through ORVELINA™ at osdjr.com. They cover order administration, delivery assistance, customer communications, and after-sales support.
Read them with our Purchase Terms & Conditions, Shipping Policy, Returns & Refunds, Payment Information, Privacy Notice, and Website Terms of Use. They do not create a separate return deadline or reduce statutory consumer rights.
## Accurate information and reasonable verification
Provide current contact details and an accurate delivery address so we can process your order. We may ask for information reasonably necessary to confirm an order, investigate a payment issue, or respond to a support request.
We will not ask you to disclose a complete card number, security code, or banking password by email. If a request appears suspicious, contact service@osdjr.com through the details published here before responding.
## Payment and order communications
An automated confirmation records receipt of your order. Payment authorisation, stock, delivery eligibility, and reasonable fraud checks may still need to be completed. If we cannot fulfil a paid order, we will explain the problem and refund the affected amount.
Order communications may include confirmation, delivery information, questions required for fulfilment, return instructions, and refund notifications. Marketing subscriptions are handled separately; declining promotional emails does not prevent necessary service messages.
## The service timetable
Standard processing is 2–5 business days after payment confirmation. Transit estimates after dispatch are 8–14 business days for the United States; 10–16 for Canada, the United Kingdom, and Australia; and 14–21 for other supported international destinations.
Standard shipping is US$6.99 per order. See Shipping & Delivery for fulfilment arrangements, taxes, tracking, and the handling of delays or missing parcels. We will contact you if the stated dispatch period cannot be met and provide the options required by law.
## Amendments and cancellations
Email service@osdjr.com promptly with the order number and requested change. Undispatched orders can be cancelled without a cancellation fee. Amendments depend on whether the original order can still be edited; cancellation and a new order may be the appropriate route.
A request sent after dispatch is handled under our returns process or applicable statutory withdrawal rights. We do not impose an unrelated same-day time-zone cutoff.
## After-sales assistance
Our voluntary return request period is 30 calendar days after delivery. Preference-based return postage is payable by the customer. For a damaged, defective, incorrect, or materially misdescribed product attributable to us, we cover necessary return costs and provide an appropriate lawful remedy.
Approved standard-return refunds are issued to the original payment method within 5–10 business days after receipt and inspection. Approved pre-dispatch cancellation refunds are issued within 5 business days. Mandatory shorter deadlines control.
## Issues with the service
Please explain the concern and the resolution you are seeking. We may consult order, payment, fulfilment, or carrier records and ask for proportionate supporting details. We will explain the proposed outcome and any further steps.
Contacting us does not require you to waive a complaint, payment-dispute right, court remedy, or other protection available under applicable law.
## Availability and changes
Temporary maintenance or technical problems may interrupt website functions. We will make reasonable efforts to restore affected services and continue handling existing customer obligations.
We may revise these terms prospectively to reflect service changes. An update will not retroactively remove rights attached to an existing purchase. If a provision is unenforceable, the remaining lawful provisions continue to apply.

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Purchase Terms & Conditions
The agreement governing purchases from ORVELINA™

Last Updated: October 14, 2026
Effective Date: October 14, 2026

## Your contracting business
Purchases through osdjr.com are made with Zhengzhou Yuzhong Technology Co, Ltd., operating under the ORVELINA™ brand. The company is responsible for the store's sales and order-related customer service. The owner is he hangbing. Our business address and contact details are shown above.
By placing an order, you agree to these purchase terms and the relevant policies presented before payment. Non-excludable rights under the law applicable to your purchase remain in force.
## Eligibility and order details
You must have legal capacity to make the purchase and authorisation to use the chosen payment method. Enter accurate contact, billing, and delivery information. Where a parent or guardian's permission is legally required, obtain it before purchasing.
Before submitting an order, review the product, option, quantity, measurements, delivery address, payment currency, discounts, shipping, taxes collected, and final amount. Adding an item to the cart does not reserve stock.
## Product descriptions and intended use
The selected listing describes the item being offered, including stated materials, measurements, included components, and any available options. Decorative props or accessories shown in photographs are excluded unless expressly included in the description.
Lighting and screen settings can affect how colour and finish appear. This does not excuse a materially inaccurate description or remove rights for an incorrect or defective item. Follow product-specific care, installation, and safety instructions; do not use a decorative object for a purpose the listing does not support.
## Receipt and acceptance of an order
Submitting checkout is a request to purchase. An automated order email acknowledges receipt; we accept the order when we send dispatch confirmation, unless an earlier explicit acceptance or mandatory law establishes acceptance sooner.
We may decline a request for a genuine reason such as unavailable stock, failed payment, a destination we cannot serve, or reasonably suspected fraud. We notify you of cancellation and refund money collected for goods we will not supply.
We do not use error correction to rewrite an accepted purchase arbitrarily. A material error will be explained and handled in accordance with applicable law, with your agreement obtained where needed.
## Price, currency, and payment
Our standard transaction currency is USD. The agreed amount is the amount disclosed before you authorise payment, subject to any lawful correction agreed with you. Current payment methods are the options shown in checkout.
Standard shipping is US$6.99 per order to supported destinations. Any discount or shipping promotion must be reflected before payment. Taxes collected by us appear in the checkout summary; other legally applicable import charges are explained in the Shipping Policy.
Your financial institution may apply its own conversion rate or fee. We do not add an undisclosed charge after you have submitted an order.
## Preparation, delivery, and risk
Standard processing is 2–5 business days after payment confirmation, separate from transit. Estimated transit after dispatch is 8–14 business days to the United States; 10–16 to Canada, the United Kingdom, and Australia; and 14–21 to other supported international destinations.
Our own or partner facilities may fulfil an order from outside your country. Products may travel in separate parcels without additional standard shipping charges merely because we split the shipment.
If dispatch is delayed beyond the stated period, we notify you and offer applicable delay-consent, cancellation, and refund options. Delivery assistance continues after carrier handover. Risk is allocated under applicable law, and no term automatically makes you bear all transit loss.
## Changes and cancellation before dispatch
You may cancel an undispatched order without a cancellation fee by contacting service@osdjr.com with the order number. We issue an approved pre-dispatch cancellation refund within 5 business days to the original payment method, subject to any shorter legal deadline.
We will try to assist with amendments, although an order may need to be cancelled and placed again if it cannot be edited. After dispatch, our Returns & Refunds policy and any statutory withdrawal rights apply.
## Returns and consumer remedies
Eligible change-of-mind return requests must be submitted within 30 calendar days after delivery. Ordinary voluntary returns must meet the published condition requirements. Contact us for the applicable return address; the business address is not automatically the return warehouse.
You pay direct postage for a preference-based return. Where an item arrives damaged, defective, incorrect, or materially inconsistent with its description because of a problem attributable to us, we bear necessary return costs and provide an appropriate remedy at no additional cost.
Approved standard-return refunds are issued within 5–10 business days after receipt and inspection to the original payment method. We do not charge a restocking fee. Statutory withdrawal, legal guarantees, and shorter mandatory refund periods take priority over our voluntary timetable.
## Promotions and availability
A promotion applies only according to the conditions communicated before purchase. We do not use unsupported savings, false stock statements, or fabricated customer feedback to alter the basis of your purchase.
If paid goods become unavailable, we explain the options and refund the affected goods where they cannot be supplied. An alternative product is sent only with your agreement.
## Responsibility and legal protections
We are responsible for performing the obligations that these terms and applicable law place on us. We do not exclude mandatory product-conformity guarantees, liability for fraud, or other liability that cannot lawfully be limited.
Any limitation on remote or unforeseeable consequential loss applies only to the extent permitted by law. It does not remove the right to an appropriate remedy for our failure to supply, a defective product, or another breach for which we are legally responsible.
## Events beyond reasonable control
Severe weather, transport disruption, government measures, or other exceptional events may affect fulfilment. We will communicate material effects and take reasonable steps to address them. Such events do not automatically extinguish refund obligations or other mandatory rights.
## Applicable law and resolving disputes
The laws of the People's Republic of China govern the operation of Zhengzhou Yuzhong Technology Co, Ltd., subject to any mandatory protections that apply in your country of residence. This choice does not deprive a consumer of protections that cannot lawfully be waived.
Contact service@osdjr.com to seek a practical resolution. You retain any non-waivable right to complain to a regulator, seek an available alternative dispute process, or bring proceedings in a competent court. We do not impose exclusive foreign jurisdiction where that would be unlawful.
## Policy relationship and updates
The Shipping Policy, Returns & Refunds, Payment Information, and Privacy Notice explain the related processes. The Website Terms of Use address browsing and site conduct, while Store Service Terms address customer-service administration.
Read the documents together. If an inconsistency affects an existing order, contact us; we will not use it to reduce an agreed or mandatory consumer right. Changes apply prospectively and do not retroactively remove rights attached to completed transactions. Unenforceability of one provision does not invalidate the remaining lawful provisions.

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Website Terms of Use
Responsible access to osdjr.com

Last Updated: October 14, 2026
Effective Date: October 14, 2026

## Website operator and scope
Zhengzhou Yuzhong Technology Co, Ltd. operates this website under the ORVELINA™ brand. These terms govern browsing, account access where offered, communications, and use of website content. Purchase Terms & Conditions govern buying goods; the other linked policies explain payment, delivery, returns, service, and privacy.
Use the website lawfully and respect other users and rights holders. These terms do not replace mandatory protections attached to a purchase.
## Access and account care
You are responsible for using a suitable device and internet connection. If an account is offered, keep credentials confidential and notify us if you reasonably suspect unauthorised access.
Provide accurate information when interacting with the store. You may not impersonate another person, use an unauthorised payment method, or submit deliberately false information to obtain goods or refunds.
## Permitted use of content
Website text, graphics, photographs, branding, and layouts may be owned by the operator or used with permission from the relevant rights holder. You may browse the site and save information reasonably needed for your personal shopping and consumer records.
You may not commercially reproduce protected content, remove rights notices, impersonate the brand, or use our materials in a misleading way without permission or a lawful exception. Nothing here restricts uses that applicable law expressly permits.
## Security and prohibited activity
Do not introduce malware, attempt unauthorised access, interfere with checkout or other functions, harvest personal information unlawfully, conduct phishing, or use the site to infringe another person's rights.
Reasonable access restrictions may be applied to protect the website or others from misuse. A restriction on browsing does not cancel a valid refund, delivery, privacy, or other legal obligation owed to you.
## Reviews, photographs, and submissions
Only submit material you are entitled to share. Reviews should describe an actual experience, and any material incentive or relationship should be disclosed where required. Do not include another person's private details or content that is unlawful, deceptive, or infringing.
By submitting content for publication, you allow us to host, display, and format it for that purpose. You retain ownership. Separate advertising use of identifiable customer photographs requires any additional permission required by law.
We may moderate unlawful or irrelevant submissions consistently with applicable rules. We do not suppress a review solely because it expresses a lawful negative opinion.
## Reporting intellectual-property concerns
Email service@osdjr.com if you believe material on our website infringes your rights. Identify the protected material, the page or content concerned, your contact details, and the basis of your ownership or authority. We will assess a sufficiently clear report and take appropriate action.
## Third-party services and links
Payment, delivery, hosting, and other functions may involve independent service providers. When you interact directly with a third-party website, its own terms and privacy notice may apply.
An external link does not by itself establish an endorsement or guarantee. Our use of providers does not remove responsibilities we owe for our own products, service representations, or handling of personal information.
## Privacy and electronic communications
Our Privacy Notice explains information handling and available choices. Using the site does not by itself amount to consent to every optional advertising technology or marketing message.
We may send necessary electronic order communications to the details you provide. Marketing preferences are managed separately. Keep copies of confirmations and important support messages for your records.
## Availability and accuracy
Maintenance, network faults, and technical issues may interrupt the website. We aim to keep important information accurate and correct errors when identified. We cannot promise continuous availability or that every feature is error-free.
A website disclaimer does not override an accepted order, a product description on which you lawfully relied, or mandatory remedies. The separate purchase terms explain how material transaction errors are handled.
## Liability and legal rights
Any limitation of responsibility applies only where permitted by law. We do not exclude liability for fraud, non-excludable consumer guarantees, or other matters for which an exclusion would be unlawful.
These terms do not require you to indemnify us for our own wrongdoing or surrender a statutory complaint or court remedy.
## Updates and applicable law
We may update these website terms prospectively when reasonably necessary for operation, functionality, or legal requirements. The date above identifies the current version. Changes do not retroactively remove existing purchase rights.
The laws of the People's Republic of China apply to the operator, subject to non-waivable consumer protections and jurisdictional rights that apply to you. If a provision is unenforceable, the remaining lawful terms continue. Contact service@osdjr.com with questions or concerns.

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