Shipping & Delivery

Shipping & Delivery
Know the preparation time, transit estimate, and delivery process

Last Updated: October 14, 2026
Effective Date: October 14, 2026

ORVELINA™ is owned and operated by Zhengzhou Yuzhong Technology Co, Ltd.
Owner: he hangbing
Website: osdjr.com
Customer Support Email: service@osdjr.com
Telephone: +86 13676985641
Business Address: Room 1405, Unit 2, Building 32, Longyuan Jiayuan, No. 50 LongyuanWest Seventh Street, Zhengdong Area (Zhengzhou), Henan FreeTrade Zone
Country: China

## Destinations and standard shipping
We accept orders for destinations supported by our checkout. A listed transit region does not guarantee delivery to every address in that region. If an address cannot be served after an order has been paid, we will contact you and refund the unfulfillable order rather than charge an undisclosed delivery surcharge.
Standard shipping is US$6.99 per order to supported destinations. The charge appears before payment. Any valid shipping promotion must be disclosed and reflected before you submit the order. We do not add extra postage simply because we split an order into separate parcels.
## Preparation before dispatch
Standard processing takes 2–5 business days after payment confirmation. This covers order review, preparation, and packing before the parcel enters the carrier network. Processing time is separate from transit time.
Business days exclude weekends and applicable public holidays. If a product has a different production or dispatch period, it must be clearly agreed before purchase. We will not silently extend the normal dispatch period because an order was placed during a sale.
If we cannot dispatch within the stated period, we will inform you of the revised estimate and offer the cancellation and refund choices required by applicable law. We obtain agreement to a delay where required.
## Estimated transit after dispatch
| Destination | Estimated carrier transit | Typical processing plus transit |
| United States | 8–14 business days | 10–19 business days |
| Canada | 10–16 business days | 12–21 business days |
| United Kingdom | 10–16 business days | 12–21 business days |
| Australia | 10–16 business days | 12–21 business days |
| Other supported international destinations | 14–21 business days | 16–26 business days |
These are estimates, not guaranteed arrival dates. Customs checks, remote-area service, public holidays, severe weather, and transport disruption can affect arrival. A delay does not remove your right to contact us or exercise an applicable cancellation or refund remedy.
## Fulfilment locations and split parcels
Orders may be dispatched from our own or partner fulfilment facilities depending on stock, destination, and the product. These facilities may be outside your country; we do not represent that all orders are shipped locally.
Our published Henan, China business address identifies our legal operator and is not a promise that each parcel originates there. Contact us before purchase if the dispatch country is important to your decision.
An order may arrive in separate parcels with different tracking references and delivery dates. We will provide available shipment information so you can identify which items are in transit.
## Tracking updates
After dispatch, we send shipment information to the email used for the order. The first carrier scan may take 1–3 business days to appear. A tracking number being created is not by itself proof that the carrier has collected the parcel.
If tracking remains inactive after that initial period, stops updating for an extended period, or the delivery estimate passes, contact service@osdjr.com with the order and tracking numbers. We will investigate with the fulfilment or carrier partner.
## Customs, duties, and taxes
International orders may attract import duties, taxes, or clearance charges under destination rules. Any amount collected by us is shown before payment. If a charge is not collected at checkout and local law makes it payable by the recipient, the carrier or customs authority may request it separately.
We do not set government import charges or promise that every parcel qualifies for tax-free entry. We do not ask you to pay the same tax twice when it has already been properly collected. Contact us if you believe a charge duplicates an amount on your order.
## Address changes and failed delivery
Check the full delivery address before paying. Email us promptly if a correction is needed. An undispatched order may be cancelled without a cancellation fee; an address amendment depends on whether the order can still be edited.
After dispatch, a carrier redirect may not be available. If a parcel is returned because of an address error, refusal, or missed collection, we will explain the available reshipment or refund options and any reasonable, legally recoverable actual costs before seeking payment. There is no automatic forfeiture of the entire purchase price.
## Damage, loss, and delivered scans
If a parcel is damaged or contents are missing, contact us promptly with reasonable supporting details. We will review the issue and provide the appropriate remedy without additional cost where the problem is attributable to us.
For a parcel marked delivered but not found, check the delivery area, mailbox, reception desk, household members, and carrier delivery record. Contact us if it remains missing. A delivered scan alone is not an automatic reason to deny assistance.
We remain responsible for our delivery obligations under applicable law; handing a parcel to a carrier does not automatically transfer all risk to you. If an order is confirmed lost or otherwise qualifies for a delivery remedy, we will arrange an appropriate replacement or refund. You are not required to resolve our carrier claim before exercising your legal rights.