Store Service Terms

Store Service Terms
How we handle orders and support requests

Last Updated: October 14, 2026
Effective Date: October 14, 2026

ORVELINA™ is owned and operated by Zhengzhou Yuzhong Technology Co, Ltd.
Owner: he hangbing
Website: osdjr.com
Customer Support Email: service@osdjr.com
Telephone: +86 13676985641
Business Address: Room 1405, Unit 2, Building 32, Longyuan Jiayuan, No. 50 LongyuanWest Seventh Street, Zhengdong Area (Zhengzhou), Henan FreeTrade Zone
Country: China

## Scope of these service terms
These terms explain the store services provided by Zhengzhou Yuzhong Technology Co, Ltd. through ORVELINA™ at osdjr.com. They cover order administration, delivery assistance, customer communications, and after-sales support.
Read them with our Purchase Terms & Conditions, Shipping Policy, Returns & Refunds, Payment Information, Privacy Notice, and Website Terms of Use. They do not create a separate return deadline or reduce statutory consumer rights.
## Accurate information and reasonable verification
Provide current contact details and an accurate delivery address so we can process your order. We may ask for information reasonably necessary to confirm an order, investigate a payment issue, or respond to a support request.
We will not ask you to disclose a complete card number, security code, or banking password by email. If a request appears suspicious, contact service@osdjr.com through the details published here before responding.
## Payment and order communications
An automated confirmation records receipt of your order. Payment authorisation, stock, delivery eligibility, and reasonable fraud checks may still need to be completed. If we cannot fulfil a paid order, we will explain the problem and refund the affected amount.
Order communications may include confirmation, delivery information, questions required for fulfilment, return instructions, and refund notifications. Marketing subscriptions are handled separately; declining promotional emails does not prevent necessary service messages.
## The service timetable
Standard processing is 2–5 business days after payment confirmation. Transit estimates after dispatch are 8–14 business days for the United States; 10–16 for Canada, the United Kingdom, and Australia; and 14–21 for other supported international destinations.
Standard shipping is US$6.99 per order. See Shipping & Delivery for fulfilment arrangements, taxes, tracking, and the handling of delays or missing parcels. We will contact you if the stated dispatch period cannot be met and provide the options required by law.
## Amendments and cancellations
Email service@osdjr.com promptly with the order number and requested change. Undispatched orders can be cancelled without a cancellation fee. Amendments depend on whether the original order can still be edited; cancellation and a new order may be the appropriate route.
A request sent after dispatch is handled under our returns process or applicable statutory withdrawal rights. We do not impose an unrelated same-day time-zone cutoff.
## After-sales assistance
Our voluntary return request period is 30 calendar days after delivery. Preference-based return postage is payable by the customer. For a damaged, defective, incorrect, or materially misdescribed product attributable to us, we cover necessary return costs and provide an appropriate lawful remedy.
Approved standard-return refunds are issued to the original payment method within 5–10 business days after receipt and inspection. Approved pre-dispatch cancellation refunds are issued within 5 business days. Mandatory shorter deadlines control.
## Issues with the service
Please explain the concern and the resolution you are seeking. We may consult order, payment, fulfilment, or carrier records and ask for proportionate supporting details. We will explain the proposed outcome and any further steps.
Contacting us does not require you to waive a complaint, payment-dispute right, court remedy, or other protection available under applicable law.
## Availability and changes
Temporary maintenance or technical problems may interrupt website functions. We will make reasonable efforts to restore affected services and continue handling existing customer obligations.
We may revise these terms prospectively to reflect service changes. An update will not retroactively remove rights attached to an existing purchase. If a provision is unenforceable, the remaining lawful provisions continue to apply.